Prezzy Cards are super handy, they are perfect for grabbing a gift, shopping or for online casinos. However, just like anything in the world and especially with techy things, they don’t alway work perfectly, and sometimes decide to throw a tantrum.
If you have found yourself in a pickle asking, “Why won’t my Prezzy Card work?” you’re in the right place, the Gamblorium’s team got you! Let’s break down some of the most common issues that may occur with Prezzy Cards together. We will do everything we can to help you not only figure them out, but how to sort them too.
Problems with Card Activation
First thing first, before jumping to conclusions about Prezzy Card not working online and taking drastic actions it might be because your card has not been activated or unlocked properly. Do not beat yourself up, this happens to the best of us. Even one wrong detail, one wrong number makes a huge difference. There is also a possibility of a system error, or you just plain forgot to unlock it.
In that case, confirm that all your details were entered correctly when you tried to unlock it. If something went pear-shaped, it’s time to get in touch with Prezzy Card support.
How to Activate Your Prezzy Card
Unlocking or activation is especially necessary if you have received your Prezzy Card in the mail or via courier. You can do this online on the official website or via phone.
Online activation:
- Step 1: Head to the Activation Page
- Head over to the activation page of the Prezzy Card website.
- Step 2: Enter Card Information
- Enter data under the ‘Card Information’ field: Alternate ID (situated on the back of the card, under or above the bar code) and Unlock Code (4-digit password – that will be known by the person who gifted or purchased the card).
- Step 3: Pass the Human Authentication Test
- Pass the human authentication test (if you are not a robot that would be no problem).
- Step 4: Verify and Unlock
- Double-check everything is correct and hit black ‘Unlock Now’ button.
- Step 5: Wait for Confirmation
- Wait for confirmation, either an email or text will land in your inbox.
If you cannot unlock it online, you may also get the card up and running via phone. We should warn you that unlocking via phone has a fee of NZ$0.50, when doing it online is free.
Dial +64 9 888 6792, it is a general number for the Prezzy Card support team so you will need to pick the ‘ unlock option’ on the automated option list.
Important note: It may take up to 24 hours for funds to appear on the card after purchase.
If you’re stuck and your Prezzy Card not working, or you cannot access the Unlock Code, reach out to support for a hand – corporateprezzy@epayworldwide.co.nz.
Not Enough Money on the Card
Why is my Prezzy Card not working? Another classic Prezzy Card issue is insufficient funds. Before you hit “Buy Now,” it’s always a good idea to check your balance. It’s easy to lose track of these things, and it is really uncomfortable getting that dreaded “declined” message when you thought you were sweet as.
How to Check and Top-Up Your Balance
There are two options how to check your balance, it is easy as:
- Open the Prezzy Card website > find Check Balance > enter Alternate ID + CVV > solve captcha > click Continue button and done you’ll see your remaining balance!
- Call the hotline +64 9 888 6792 > pick option: Automated Telephone Service (costs NZ$0.50) or Speaking with a Customer Service Representative (costs NZ$1.50) > provide card details > find out the balance.
Heads up: Prezzy Cards can’t be topped up, so if you’re low on funds, you might want to grab another Prezzy Card or check out some alternative payment methods over at Gamblorium’s top online payment options.
The funds can only be put on the Prezzy card during the purchasing process. Loading the card costs NZ$5.95 and you can put between NZ$25 to NZ$1000.
Incorrect Payment Information
If you’ve checked and double-checked your balance and your Prezzy Card does not work, the next culprit could be wrong payment info. Messing up your card number, expiration date, or CVV code is an easy mistake that’ll stop your payment in its tracks.
Tips for Entering Payment Details Correctly
- Tip 1: Double-Check Your Details
- Triple-check those numbers and expiry dates before hitting confirm. Exhale, and take time, we often make mistakes in a rush.
- Tip 2: Ensure CVV Matches
- Make sure the CVV code matches the one on the back of your Prezzy Card. If you’ve already entered the wrong info and the transaction is declined, no worries, just re-enter everything and give it another go.
Prezzy Card Limitations
If you are still asking yourself why won’t my Prezzy Card work online? The limitations might be an issue. Prezzy Cards may not work on specific platforms, like some online casinos or bookmakers, stores that require direct debit setups, use 3DS Secure Systems, subscriptions or be cashed out. For online casinos, you can use Prezzy Cards to make deposits, but not withdrawals.
Working Around Prezzy Card Restrictions
The restrictions are there for a reason, because it is not your regular Visa or MasterCard. If your Prezzy Card isn’t cutting it for what you want to use it for, and if it’s no-go at some of your favourite places, you might need to consider another payment option. Lucky for you, Gamblorium has some alternative suggestions for NZ online casinos, so you’re not left high and dry.
Internet Connection Problems
If you’re trying to pay online and the connection drops, it’s not just annoying, it can cause your Prezzy Card payment to fail. Sometimes it’s not the card that’s the problem, but the flaky Wi-Fi or not enough bars.
Keeping Your Internet Connection Solid
Before you make any payments, make sure your internet connection is stable. Don’t rely on dodgy public Wi-Fi either, not only it can be unstable but it is also not secure for your personal data. Stick to secure and reliable connections to keep everything running smooth.
Card Blocked or Expired
Prezzy Cards can also be blocked or expired. If the card’s been flagged for suspicious activity or it’s past its expiration date, it won’t work.
How to Unblock or Replace Your Prezzy Card
To unblock your card, you’ll need to get in touch with customer support and prove it is actually your card. For expired cards, unfortunately, there is nothing that can be done. If you have had any funds on the expired card, unfortunately they are lost and you’ll need to buy a new one, since Prezzy Cards can’t be renewed or topped up.
Contacting Technical Support
If all else fails, our recommendations and FAQ on the website, it might be time to write to or ring up technical support. Sometimes it’s just easier to let the pros handle it. Whether you’ve got an issue with activation, blocked cards, or something else, customer support is your go-to. You can reach them via email or call the hotline. Just remember, as we mentioned before, fees will be applied with the phone service. While, the phone service is not free but it offers an immediate connection and response.
Conclusion
We recommend these simple precautions to ensure that your Prezzy Card will work as it should. See that: all your data was entered correctly, your Prezzy Card is unlocked and activated, the balance is sufficient, and the card is supported by the place where you are trying to use it. And we do recommend getting in touch with customer support, as a last resort, but it is better to do that via email and not the phone, to avoid unnecessary charges.
Prezzy Card is a pretty easy and straightforward payment option, we hope you won’t encounter any of the problems with it.
